What quality assurance can you give for data you supply?
You are ISO 9001 accredited, what does that mean?
What types of format can I receive your data in?
What delivery methods can you offer?
What back up and disaster recovery plans do you operate?
What are your customer service hours for data support?
What are your customer service hours for service delivery support?
How do you manage change control processes?
How long does it take a data feed to be set up from an initial enquiry?
Why should I use ETD when I can access most of the information I need online?
How am I allowed to use your data?
How quickly do you respond to a client query?
Do you offer SLAs?
How often do you review your exchange coverage?
How often do you review your reference data coverage?
Is there a delay in delivering exchange derivative traded series identifiers?