FAQs
![Businessman typing on a computer keyboard, customer service satisfaction survey concept. Business people choose the highest satisfaction rating and give 5 stars. Satisfaction, rating, rating.](https://assets.euromoneydigital.com/dims4/default/f8623db/2147483647/strip/true/crop/6000x3279+0+361/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F64%2Ffd%2F69e264094d11bb475cae24642836%2Fistock-1399550888.jpg)
What quality assurance can you give for data you supply?
![Businessman typing on a computer keyboard, customer service satisfaction survey concept. Business people choose the highest satisfaction rating and give 5 stars. Satisfaction, rating, rating.](https://assets.euromoneydigital.com/dims4/default/f8623db/2147483647/strip/true/crop/6000x3279+0+361/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F64%2Ffd%2F69e264094d11bb475cae24642836%2Fistock-1399550888.jpg)
You are ISO 9001 accredited, what does that mean?
![Businessman using a computer to document management concept, online documentation database and digital file storage system/software, records keeping, database technology, file access, doc sharing.](https://assets.euromoneydigital.com/dims4/default/d9bc105/2147483647/strip/true/crop/4256x2326+0+167/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F45%2F65%2Fbf817e1e423e8854648a75d3e9e3%2Fistock-1335050732.jpg)
What types of format can I receive your data in?
![Businessman using a computer to document management concept, online documentation database and digital file storage system/software, records keeping, database technology, file access, doc sharing.](https://assets.euromoneydigital.com/dims4/default/d9bc105/2147483647/strip/true/crop/4256x2326+0+167/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F45%2F65%2Fbf817e1e423e8854648a75d3e9e3%2Fistock-1335050732.jpg)
![Data scientists. Programmer team using laptop analyzing and developing in various information on futuristic virtual interface. Algorithm. Marketing and deep learning of artificial intelligence.](https://assets.euromoneydigital.com/dims4/default/34ab784/2147483647/strip/true/crop/5000x2732+0+300/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F64%2F87%2F6033c1c540b99e4525ce92f525fe%2Fistock-1295900101.jpg)
What delivery methods can you offer?
![Data scientists. Programmer team using laptop analyzing and developing in various information on futuristic virtual interface. Algorithm. Marketing and deep learning of artificial intelligence.](https://assets.euromoneydigital.com/dims4/default/34ab784/2147483647/strip/true/crop/5000x2732+0+300/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F64%2F87%2F6033c1c540b99e4525ce92f525fe%2Fistock-1295900101.jpg)
![Shot of Corridor in Working Data Center Full of Rack Servers and Supercomputers with Blue Neon Visualization Projection of Data Transmission Through High Speed Internet.](https://assets.euromoneydigital.com/dims4/default/e697a2c/2147483647/strip/true/crop/5120x2798+0+41/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F1a%2Fb2%2F2d9a31c1465b981b80127ced19a4%2Fistock-1159763217.jpg)
What back up and disaster recovery plans do you operate?
![Shot of Corridor in Working Data Center Full of Rack Servers and Supercomputers with Blue Neon Visualization Projection of Data Transmission Through High Speed Internet.](https://assets.euromoneydigital.com/dims4/default/e697a2c/2147483647/strip/true/crop/5120x2798+0+41/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F1a%2Fb2%2F2d9a31c1465b981b80127ced19a4%2Fistock-1159763217.jpg)
![Keyboard and headset](https://assets.euromoneydigital.com/dims4/default/2873c9e/2147483647/strip/true/crop/4368x2387+0+242/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Ff1%2Fda%2Fe21d6fa446abaa059a9ec8c38011%2Fistock-172174004.jpg)
What are your customer service hours for data support?
![Keyboard and headset](https://assets.euromoneydigital.com/dims4/default/2873c9e/2147483647/strip/true/crop/4368x2387+0+242/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Ff1%2Fda%2Fe21d6fa446abaa059a9ec8c38011%2Fistock-172174004.jpg)
![close up headset of call center and VOIP communication with futuristic virtual icon telecommunication technology on office table in monitoring room for network operation job concept](https://assets.euromoneydigital.com/dims4/default/c1b35e0/2147483647/strip/true/crop/5935x3243+33+0/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F57%2Fb6%2Ff2f484794b329b3e6169474fb419%2Fistock-1183729199.jpg)
What are your customer service hours for service delivery support?
![close up headset of call center and VOIP communication with futuristic virtual icon telecommunication technology on office table in monitoring room for network operation job concept](https://assets.euromoneydigital.com/dims4/default/c1b35e0/2147483647/strip/true/crop/5935x3243+33+0/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F57%2Fb6%2Ff2f484794b329b3e6169474fb419%2Fistock-1183729199.jpg)
![Businessman Reading Contract Details Before Signing](https://assets.euromoneydigital.com/dims4/default/6d372e6/2147483647/strip/true/crop/7952x4345+0+161/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Fbc%2F21%2F3ea0a12e4d1ebbc62eed2e033033%2Fistock-1317026938.jpg)
How do you manage change control processes?
![Businessman Reading Contract Details Before Signing](https://assets.euromoneydigital.com/dims4/default/6d372e6/2147483647/strip/true/crop/7952x4345+0+161/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Fbc%2F21%2F3ea0a12e4d1ebbc62eed2e033033%2Fistock-1317026938.jpg)
![Two businessman work with laptop and diagram of stock market exchange technology](https://assets.euromoneydigital.com/dims4/default/af5b11d/2147483647/strip/true/crop/6016x3287+0+364/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F3b%2F01%2F9cf4d92e40018b6106aa1261f601%2Fistock-1169673489.jpg)
How long does it take a data feed to be set up from an initial enquiry?
![Two businessman work with laptop and diagram of stock market exchange technology](https://assets.euromoneydigital.com/dims4/default/af5b11d/2147483647/strip/true/crop/6016x3287+0+364/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F3b%2F01%2F9cf4d92e40018b6106aa1261f601%2Fistock-1169673489.jpg)
![World connection graphic](https://assets.euromoneydigital.com/dims4/default/206f64d/2147483647/strip/true/crop/5500x3005+0+294/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F5f%2F27%2F42e6adb94b8b86555a20f94739af%2Fistock-1128343804.jpg)
Why should I use FOW when I can access most of the information I need online?
![World connection graphic](https://assets.euromoneydigital.com/dims4/default/206f64d/2147483647/strip/true/crop/5500x3005+0+294/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F5f%2F27%2F42e6adb94b8b86555a20f94739af%2Fistock-1128343804.jpg)
![Hand with virtual master key for using laptop computer to input password for access computer system, technology security system.](https://assets.euromoneydigital.com/dims4/default/59a1d05/2147483647/strip/true/crop/6000x3279+0+361/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F45%2F38%2F5363e1734188afc35aea6ce2cd61%2Fistock-1312214839.jpg)
How am I allowed to use your data?
![Hand with virtual master key for using laptop computer to input password for access computer system, technology security system.](https://assets.euromoneydigital.com/dims4/default/59a1d05/2147483647/strip/true/crop/6000x3279+0+361/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F45%2F38%2F5363e1734188afc35aea6ce2cd61%2Fistock-1312214839.jpg)
![Woman hand using smart phone, Contact us connection concept](https://assets.euromoneydigital.com/dims4/default/fe829d6/2147483647/strip/true/crop/4240x2317+0+258/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F26%2F64%2Ffd401ea34c738a57e0311528e7e9%2Fistock-1338379188.jpg)
How quickly do you respond to a client query?
![Woman hand using smart phone, Contact us connection concept](https://assets.euromoneydigital.com/dims4/default/fe829d6/2147483647/strip/true/crop/4240x2317+0+258/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F26%2F64%2Ffd401ea34c738a57e0311528e7e9%2Fistock-1338379188.jpg)
![Teamwork with massive data behind a futuristic interface](https://assets.euromoneydigital.com/dims4/default/b7d527c/2147483647/strip/true/crop/5616x3069+0+338/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F1c%2F85%2F0314423647c38ff221bcc101de86%2Fistock-1389003517.jpg)
Do you offer SLAs?
![Teamwork with massive data behind a futuristic interface](https://assets.euromoneydigital.com/dims4/default/b7d527c/2147483647/strip/true/crop/5616x3069+0+338/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F1c%2F85%2F0314423647c38ff221bcc101de86%2Fistock-1389003517.jpg)
![International business network with connected lines, worldwide communication for internet of things, finance, trading, blockchain and web technologies, concept wit businessman using tablet computer](https://assets.euromoneydigital.com/dims4/default/7e99910/2147483647/strip/true/crop/6720x3672+0+404/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F3a%2F8c%2F6192ba7341c084cf3b6652d6f80b%2Fistock-1091264044.jpg)
How often do you review your exchange coverage?
![International business network with connected lines, worldwide communication for internet of things, finance, trading, blockchain and web technologies, concept wit businessman using tablet computer](https://assets.euromoneydigital.com/dims4/default/7e99910/2147483647/strip/true/crop/6720x3672+0+404/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F3a%2F8c%2F6192ba7341c084cf3b6652d6f80b%2Fistock-1091264044.jpg)
![Abstract graphic digital world map with connections and hands typing on computer keyboard on background, globalization concept. Multiexposure](https://assets.euromoneydigital.com/dims4/default/0d71033/2147483647/strip/true/crop/4500x2459+0+270/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Ff7%2F9c%2F7a4f3ff64a41ba37d366b49e5cb9%2Fistock-1309300726.jpg)
How often do you review your reference data coverage?
![Abstract graphic digital world map with connections and hands typing on computer keyboard on background, globalization concept. Multiexposure](https://assets.euromoneydigital.com/dims4/default/0d71033/2147483647/strip/true/crop/4500x2459+0+270/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2Ff7%2F9c%2F7a4f3ff64a41ba37d366b49e5cb9%2Fistock-1309300726.jpg)
![Global communication network concept. Digital transformation.](https://assets.euromoneydigital.com/dims4/default/d613c90/2147483647/strip/true/crop/3840x2098+0+31/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F9d%2Fd4%2F895bf8c147d4b27a834ac9ba9d41%2Fistock-1367613848.jpg)
Is there a delay in delivering exchange derivative traded series identifiers?
![Global communication network concept. Digital transformation.](https://assets.euromoneydigital.com/dims4/default/d613c90/2147483647/strip/true/crop/3840x2098+0+31/resize/366x200!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F9d%2Fd4%2F895bf8c147d4b27a834ac9ba9d41%2Fistock-1367613848.jpg)
![etd-graphic-icon-rgb-2000px-10.png](https://assets.euromoneydigital.com/dims4/default/d45c906/2147483647/strip/true/crop/500x500+0+0/resize/538x538!/quality/90/?url=http%3A%2F%2Feuromoney-brightspot.s3.amazonaws.com%2F48%2F6f%2F4e09a7f741fbb0f707b0caa88ba2%2Fetd-graphic-icon-rgb-2000px-10.png)